FAQs

Got a question? Jump on our LiveChat at the bottom of the screen or read our FAQs

General

We connect producers to customers and deliver high quality produce direct to your door.

It arrives in a specially designed box, which keeps chilled product chilled. Our courier/drivers deliver and leave contact free on your doorstep.

You can recycle or re-use your packaging. If your delivery has been made by our own driver you can return it to us. Read more about our packaging here.

We accept PayPal, debit and credit cards, Apple Pay and Google Pay.

No, sorry. At the moment we aren't offering any subscription options as we feel that customers prefer more contorl to change their orders frequently without commitment.

You can order online or by calling our customer services team on 01527 460 465.

You will be charged on the day of order.

We deliver anywhere in the Great Britain Mainland.

Deliveries

We do not book delivery slots as you do not need to be in to receive the delivery. You will receive a 2 hour window from our courier.

You will receive a 2 hour window from our courier.

For most areas its Wednesday, Thursday, Friday and Saturday.

If you live in more remote places and we are able to deliver, then we restrict delivery to Fridays or Saturdays.

Yes, please call or use the chat function. We aim to help where we can. We order everything fresh so it's not always possible.

Yes. You can do this from the My Account page. Alternatively you can call us on 01527 460465 or use the chat function.

Please contact us immediately via chat, phone or email.

Please contact us immediately via chat, phone or email.

Yes. You can empty them down the sink and then recycle the plastic. Read more about our packaging here.

We will leave the delivery in a safe place. Our boxes are specially designed to keep your products chilled.

Please contact us immediately via chat, phone or email.

My Account

Yes, please call or use the chat function. We aim to help where we can. We order everything fresh so it's not always possible.

Our Suppliers

You can find this information on our product pages, throughout the site.

We source these products from our producers, who supply and deliver them fresh daily.

Our whole milk (both organic and non organic) is homogonised. Semi skimmed and Skimmed milk is unhomogenised.

We list all of our allergies and dietary needs on the website in the product pages.

We do sell some organic products, and they will be listed as organic in the product details.

The cattle are fed on a traditional diet of grass/forage (hay, haylage, and silage during winter months), and cereals such as barley, wheat, and oats.

We do and these are listed clearly on the website. We dont have any meat alternatives right now.